Frequently asked questions / FAQ

Frequently asked questions / FAQ

When working with us, there are always questions whose answers may not be easy to find on the website. We are therefore happy to answer individual questions by telephone on 041 925 60 80 and by e-mail at to answer your questions. Please be sure to include your telephone number, as a question can often lead to a dialog and we are grateful if we can discuss it directly with each other.


Ordering and shipping

How can I pay?
Invoice, TWINT, PayPal, credit card, prepayment and cash on site.
If you pay by invoice, you will receive the invoice directly after the order process. For new customers, we generally do not deliver goods against invoice. Invoicing is also not possible for higher amounts or for items that cannot be returned.

When do I have to pay?
If you pay by PayPal, Twint, Postfinance or credit card, the invoice will be settled immediately. If you pay in advance, you have as much time as you like. The goods will be dispatched immediately after receipt of payment (except for pre-orders). However, after 9 days we will remind you by e-mail and ask whether we should hold the order. The payment term for orders on account is 14 days.

You also have the option of collecting the ordered items directly from our warehouse against cash, credit card or Twint.

When will my ordered goods be delivered?
You can see the delivery times for each individual item when you place your order. Normally this is 1-3 working days. However, it is possible that some items are not in stock and therefore the delivery time takes longer. However, the delivery times are also indicated here.

Can I enter a separate recipient address?
When entering your order, you have the option of entering an additional recipient address in addition to the billing address. In this case, your order will be sent to this address. Please note, however, that we will enclose a printed invoice with the delivery. If the delivery is a gift, please inform us accordingly. You can also add this to the order in the "Comments" field.

How can I redeem a voucher code?
At the very end of the order in the payment mode, you have the option of entering and redeeming the voucher code in the corresponding field. The amount will be deducted directly from the invoice amount and will be visible to you. If you do not see a reduction, either the voucher is invalid or a typing error has occurred. It is not possible to cumulate vouchers.



Can I exchange something?

You can exchange almost anything free of charge. Excluded from exchange are underpants, gift items such as belts, wallets or wooden boards as well as promotional items and individually made or embroidered items. You may exchange all other items of clothing once free of charge within 30 days of dispatch or even return them without replacement, no ifs, ands or buts! In the event of a return, the value of the goods will be transferred to you or credited back to you if you pay by credit card or PayPal.

When returning goods, please fill out the return slip and enclose it with your address and bank details, if applicable.

I have received an incorrect or defective item?
Unfortunately, we or the manufacturer can also make mistakes. We apologize for this and you have the right to return the item and we will exchange it for the correct item. We will also reimburse you for the return postage in the form of stamps or a credit note, which we will enclose with the new delivery.

In this case, please also fill in the returns slip so that we know who to do what for. Please also include a telephone number, as we are happy to clarify any queries directly by telephone.


Our products

Why does Landjä have some articles produced in other countries?

The development, design and shipping to you take place in Switzerland. Production is divided between Switzerland and Europe.

The following considerations have prompted us to have our textiles produced in other countries:

  • We already create many jobs through our orders. These countries specialize in exporting textiles and are dependent on orders from abroad. Through this direct cooperation, we help many families to lead a better life. 
  • As we attach great importance to quality and fair conditions, we also pay fair prices for the products and regularly pay out large bonuses.
  • Nevertheless, more than 70% of the added value is created in Switzerland. Development, design, marketing, sales and personalization etc. are all carried out in Switzerland. All other articles are produced in Switzerland.
  • Switzerland is one of the richest countries in the world and yet there is also poverty here. We want to help alleviate this through contributions to the aid organization "Swiss Mountain Aid" aid organization and you are involved with your purchase. Thank you very much!

More information about the origin and company philosophy

Who is Landjä

We are a young, trendy fashion label (startup since 2020), with currently 5 employees (as of January 2023). It is very important to us to offer our customers a high-quality service from the very beginning and to deliver equally high-quality products. However, we are aware that this cannot be achieved right from the start. We therefore welcome criticism or praise, and are happy to help you with exchanges or returns. This is the only way we can improve or maintain the good standard. 

"The product has already been added to the cart."